One star is way too many. Stay away from them. Rude and unprofessional employee at 205 Wicksteed Ave, East York Office. I felt helpless and humiliated by how they treated me there. This happened after they provided only 2 weeks notice that I have to vacate the unit due to the location at 40 Beth Nelson Dr East York closing, offering to relocate me to 40 Metropolitan Rd in Scarborough.
THIS EMPLOYEE told me BASICALLY TO WRAP UP MY QUESTIONS AND CONCERNS that I had about all the moving and miscommunication between the 2 locations, because she needed to keep doing her job, as if I were not a customer for the last 9 months who always paid on time. I went to 40 Metropolitan Rd, to visit the unit they assigned to me and WHAT A SURPRISE, FULL OF MICE POOP and smelled like mice urine all over the unit, building H, disgusting (see pictures below).The employee there said that it was a problem they have there, and it was hard to control it. I understand that mice are found in places like this, but from there to rent me (it is not charity or free of rent) a place which has unsanitary conditions and can cause health issues to customers/ and their own employees shame on Access Storage's "good reputation". When I tried to explained to the office employee at 205 Wicksteed Ave, East York Office she said that was not under her control, and she could not offer me any solution or answer to that, and that the customers store all kind of things. I felt she was making a bad generalization of ALL the customers, also that the company did not share the network between their offices when I asked her politely to share my insurance docs that they have on file with the new the location. Also a 40 Metropolitan Rd office employee explained that as per her Regional Manager the first 4 weeks in the new location were going to be FREE, and even printed for me the billing and then at the 205 Wicksteed Ave, East York Office the unprofessional employee said that was not true even thought I showed her the print out from the relocation office. Also that for those who choose the movers option they were not free, and she did not even answer me when I asked if there was any guarantee if anything was broken at the time their movers were working, what was the policy? She simply ignored my question.
As soon as I received the relocation email I called in and the lady from the call center was polite and sounded like she listened to all my concerns telling me "don't worry we are doing everything to accommodate our customers, this will be a painless change", what a bad joke, she even took notes of my request and concerns.
Also with a day of receiving the relocation email, I also received the billing for the new location, wow there is definitely no NETWORK SHARING PROBLEMS when billing your customers Access Storage.
I hope everyone else doesn't have to deal with these issues if you decide to keep giving business to Access Storage.
In Addition:
They never replied to my email to the email address below in the answer, that they left to my review.